FAQ

What is it actually for?

Getting to your own Mac when you're somewhere else. That means your texts, your files, your notes, accounts that are already signed in, and anything that only works on your home network. A work computer that blocks installs is one way to reach it, not the only reason to have it.

Do I need a VPN or Tailscale?

No. Your Mac keeps one outgoing connection to a relay, and your phone or browser connects to the same place. It works from cellular, a hotel, or an office network with nothing to set up. At home it goes direct.

What's the 6-digit code?

How a device that isn't yours gets in. The Teleroam window on the Mac and Settings on your phone show a code that changes every ten seconds. Someone types it where they open Teleroam, your phone asks you to allow them, and only then do they get in. Your own devices skip the code: they scan the QR code once.

Why does it ask me to verify every day?

Every device's key lasts 24 hours. Your own devices confirm with Face ID or Touch ID; other people's devices have to be allowed by you again. It means a lost phone or a borrowed laptop can't keep access for long.

Does the Mac have to be awake?

Yes. It has to be on, signed in, and Teleroam has to be running. Sleep, or the password screen that appears before macOS starts after a reboot, isn't something Teleroam can reach. The setup guide covers the Energy settings that keep it awake.

What about the lock screen?

Teleroam works with the display off, but it can't get past the Mac's lock screen. If the Mac is somewhere private, set Lock Screen to wait a long time before asking for a password. If other people can reach the Mac, leave the lock on and unlock it in person.

Can I use it from a computer that isn't mine?

Yes. Open your Teleroam link in a browser, type the code from your phone, and allow it there. Nothing gets installed, and closing the tab leaves nothing behind.

Why does macOS say it "could not verify" the app?

The early build isn't signed with Apple yet. Click Done, then System Settings → Privacy & Security → Open Anyway. A signed build is coming and that step goes away.

Why isn't the Mac app in the App Store?

The Mac App Store sandbox doesn't allow an app to control the keyboard and mouse the way remote control needs. The iPhone app will be in the App Store. The Mac app is a download from this website.

Is there an iPhone app?

Not yet. Today you add Teleroam to your Home Screen from Safari and it behaves like one. A native app is on the way; it will use the same connection and add Apple notifications for approvals.

Is this for sale yet?

No. Everything is free during early access, including use away from home. The prices on the home page are the plan for later.

How do I ask something?

A support email isn't set up yet. It will be listed here before anyone can sign up.